I've almost completed my first week of the new shift



and so far it doesn't seem much different from the last one. Same job, same stupid people calling in with the same stupid problems...no big deal.

However, judging from what my former workmates have said about training for the new project, I'm going to wish that this project never ends.

I don't feel like going into details, but from what I have heard from both people in the training class and those already working on the project, customer service for a cable company suxs. Not that I really needed someone to tell me that. People never call the cable company for good things. If your cable it on and working fine, there is no need. The only time people happily call the cable company is if they are getting it hooked up, or they are ordering porno on Pay-per-view.

Not that I would know anything about ordering porn...but I would assume that people who do order it are happy about it.

Anyway...when most people call the cable company, its because either it's been turned off due to non-payment, or there is an outtage. Either way, people are jacked.

And in a few short months, I will get to talk to these people. I am such a lucky, lucky gal!

Oh well...that's enough whining for one day/night...take care y'all.
- posted by Kim @ 2:42 AM