Okay, so I just re-read
my last post..

Pity-party over.

Actually, it really wasn't a pity party...it was me being frustrated with the situation and having NO PATIENCE for my husband who is merely voicing the same fears I have. The only difference is that he gets to sit here and ponder them, while I am out trying to live it.

That sounded pretty resentful. Gee, maybe because I am resentful?

Oh hell, I know I am. I resent that I had to give up MY job so that HIS chances of getting permanent employment would be better but that I am the one who is making the commute! Yes, I know its not his fault that his job fell through...but still, it always seems like I am the one making the sacrifices..

Okay, I'm whining again...I'll quit.

Had a nice conversation with my sister today. She asked me how the commute was going, knowing full well what I was going to say. She told me that I was right...that we need to stay the course and see how it ends. It was good to hear someone else say it.

In other news
I forgot to mention how I did on my test. It was 55 questions, open book, covering things we went over in class and other things that we either could have figured out on our own or knew from past customer service experiences. Going in, I had decided that I was only going to use the web tools that we had..I wasn't going to use my notes or handouts. This was going to tell me if this was a job that I could do naturally or if I was going to need to study to succeed.

So, I get the test, and I take it. First I went through and answered all the questions I knew without using the web tools. Then I answered the questions that I needed to use the tools to complete. Then I looked over my test to make sure I answered everything. There were six questions that I had NO IDEA how to answer, and even if I would have used my notes, I STILL couldn't have answered them. So I turned in my test...at 5:30...we started the test at 5pm.

When I turned it in, my instructor looked at me, looked at the test and said, "you realize it is open book, right?"

"Yep." I said.

"You know you have two hours to take it, right?" Again, I said yes. So she shrugged and took the test from me.

It was another 25 minutes before someone else finished. At this point, I was getting nervous. Did I miss a page or twelve? Was I so full of myself that I really didn't read the questions and blew it? All kinds of thoughts (mostly negative) were churning through my head. Finally, after everyone finished and we went to lunch, we got our tests back...but not before the instructor gave us the breakdown of the test results. Of the 30 people who took the test, the average missed was 15. The most missed were 30, the least missed were 5 1/2. Anyone who missed 12 or more might want to think about taking better notes, paying better attention or studying with someone who is doing better in the class. When she made the '23 or more" remark, she was looking in my direction. At ths point, I was sure I had blown it.

then she starts to hand back the tests, making a few comments here or there, "not bad" to a girl who missed nine, and "you might want to take better notes" to a guy who missed 17. Then she handed the guy who sits next to me, his test.

"Good job, you tied for the highest grade," she said to him. Now, this guy had been sweating through the whole test, mumbling to himself that he didn't remember this or that being covered. He was also the second person to finish the test. He leaned over to me and said "I wonder who else got the highest grade?" I shrugged.

Then she handed me my test. "You tied for highest grade, but since you finished so much earlier than everyone else, I consider your test the best in class. I also noticed that you didn't open your notebook and only used the web tool. Why?"

"Well..." I began, "I wanted to know what I knew on my own and what I could find by using the tools I would have on a call. The ones I did miss, I knew I didn't have in my notes, and I didn't have the first clue where to look in web tools, so I just left them blank."

She nodded her approval. "Excellent. Good job."

The guy next to me said "suckup!" and stuck his tongue out at me. He was joking...I think.

Anyway, all that to say I missed 5 1/2 questions out of 55, and tied for best score. Not bad for a girl, eh?

:-)


- posted by Kim @ 8:38 PM